IT Support quote template
Package managed IT by support type and number of users, with security, backup and on-site add-ons.
Just want the spreadsheet? £7
Excel with the pricing built in, plus a printable PDF. No account needed.
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IT buyers compare monthly figures they do not understand. Itemising the security, the backup and the response time turns a price comparison into a scope comparison, which is one you can win.
Managed IT is priced per user with a stack of options bolted on, which makes it hard to quote quickly and easy to under-scope. This template prices support type and user count, then adds security, backup and response times.
Managed service providers, IT support companies and freelance IT consultants supporting small and medium businesses.
What the form asks
4 questions by default, branching where the job needs it. Extend with any of Quotify's supported question types .
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Your questions, answered
Last updated 5 August 2026-
01 How much does IT support cost per user?
Managed support commonly works out around £18 per user per month on top of a base fee, with pay-as-you-go work nearer £65 an hour and one-off projects or migrations priced separately from around £750.
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02 Why price IT support per user?
Because it scales with the thing that actually drives workload. Per-device pricing breaks down as soon as people have a laptop and a phone, while per-user tracks support demand far more closely.
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03 What does a faster response time cost?
Guaranteeing a faster fix costs you availability, so it should be priced. This template adds around 20% for a four-hour response and 45% for one hour, which is a normal spread for SLA tiers.
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04 Can I include security and backup as add-ons?
Yes. Cyber security, cloud backup, Microsoft 365 management, on-site visits and out-of-hours cover all sit as separate lines, so clients can see what they are buying rather than a single opaque monthly figure.
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05 Is there a downloadable it support quote template?
Yes. As well as the free online version, you can buy the it support quote pack as a spreadsheet for £7. It opens in Excel, Google Sheets or Apple Numbers, with the pricing maths already built in and a branded quote you can export to PDF. Buy once and it's yours to keep.